Refund and Returns Policy

I understand that JAW5 Pty Ltd has specific refund policies in place. According to the information provided, JAW5 Pty Ltd does not offer refunds for purchases due to a change of mind. However, if an item is defective, a refund can be provided if the faulty items are returned within 7 days of receiving the product. To initiate the return process for a faulty item, you should email info@springbrush.com.au and outline the fault with the item. Please note that the cost of returning the faulty item is the responsibility of the sender.

For a refund to be processed, the items must be returned in their original state, including the packaging material, manuals, instructions, and all accessories. If only partial items are returned, a refund may not be offered. Once JAW5 Pty Ltd receives the product, the refund will be processed within 7 days. It is recommended that you return the product via registered post freight and prepay all costs. Please note that you assume the risk of lost, stolen, or damaged goods during transit if you choose not to insure the parcel. JAW5 Pty Ltd will not be responsible for such incidents.

It’s important to note that this information is based on the policy provided, and you may want to consult directly with JAW5 Pty Ltd or refer to their official website for the most accurate and up-to-date information regarding their refund policies.

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